Staff Performance Tab
The Staff Performance tab gives managers visibility into how team members are performing across task completion, timeliness, and guest satisfaction. This tab requires both the view_analytics and manage_users permissions.
| Metric | What It Measures |
|---|---|
| Total Staff | Number of staff members who completed tasks in the period |
| Average Completion Rate | Mean task completion rate across all staff |
| Average On-Time Rate | Percentage of tasks completed before or on the due date |
| Average Staff Cleanliness Rating | Mean cleanliness rating from guest reviews linked to staff |
Charts
Section titled “Charts”Tasks Created and Completed Over Time
Section titled “Tasks Created and Completed Over Time”A time-series chart showing the volume of tasks assigned to and completed by staff over the selected period.
Department Breakdown
Section titled “Department Breakdown”View task count and completion rate by department. Use the department toggle buttons to quickly filter the entire tab to a specific department.
Staff Leaderboards
Section titled “Staff Leaderboards”Below the charts, individual staff member cards show detailed performance data:
- Name and avatar
- Department(s) they belong to
- Task count and completion rate
- On-time rate — percentage of tasks completed before the due date
- Average task duration — how long tasks typically take
- Cleanliness rating — average rating from guest feedback linked to their work
- Recent tasks — a list of recent tasks with status and duration
- Recent guest reviews — reviews associated with properties they serviced, including rating, cleanliness score, and a feedback snippet
The leaderboards help you identify top performers for recognition and staff who may benefit from additional training or support.
Staff Table
Section titled “Staff Table”A summary table lists all staff with their key metrics in a compact view. You can export this table to CSV for further analysis — see Exporting Analytics Data.
Filters
Section titled “Filters”In addition to shared filters, this tab supports:
- Department — Focus on a specific team’s performance
Related
Section titled “Related”- Getting Started with Analytics — Filters and saved views
- Understanding Roles and Permissions — Configure user access
- Tasks Tab — Track overall task metrics