Device Activity Logs

Every smart device in SuiteOp keeps a detailed activity log that records commands, access events, sync operations, and more. Use the Activity tab on any device to see exactly what happened, when it happened, and whether it succeeded.

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Viewing a device’s activity log

1. Devices
2. Select a device
3. Activity

• Go to your Devices page and click on any device to open its detail panel.
• Select the Activity tab.

The tab location depends on the device type:

Device type	Tab order
Smart locks	Controls · Codes · Settings · Activity
Sensors	Readings · Settings · Activity
Hubs / Repeaters	Settings · Activity
Other devices	Controls · Settings · Activity

Note

The Activity tab replaces the previous History tab and includes richer data — you can now see the direction, category, actor, and duration of every event.

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Understanding the activity feed

Each entry in the activity feed shows:

• A color-coded status dot — green (success), red (error), amber (skipped), or gray (pending)
• The event type (e.g., lock.command, lock.access, device.sync)
• A summary describing what happened
• The date and time in your local timezone

Here is an example of what the activity feed looks like:

All Success Pending Errors Skipped

lock.command Unlock command sent to front door lock

Apr 3 14:22

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lock.access Reservation code used — front door

Apr 3 13:05

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device.sync Failed to push codes to lock — timeout

Apr 3 09:30

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device.sync Syncing thermostat settings...

Apr 3 09:15

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‹ Page 1 of 1 ›

Click any entry to expand it and see additional details:

• Direction — whether the event was Inbound (received from the device provider) or Outbound (sent by SuiteOp)
• Category — the type of event: Sync, Webhook, Command, Access, Lifecycle, or Auth
• Actor — who initiated the action: a User, Webhook, Scheduler, or System
• Duration — how long the operation took (in milliseconds)
• Error message — if the event failed, the error is displayed in a highlighted box
• View payload — click to inspect the full raw data for debugging

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Filtering by status

Use the filter bar at the top of the activity feed to narrow results by status:

Filter	Shows
All	Every activity entry
Success	Operations that completed successfully
Pending	Operations currently in progress
Errors	Operations that failed
Skipped	Operations that were intentionally skipped

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What events are tracked?

SuiteOp automatically logs activity for all device operations:

Event category	Examples
Command	Lock/unlock commands, thermostat temperature changes
Access	Lock access events — shows which code type was used (User, Reservation, or Backup)
Sync	Device synchronization operations (e.g., pushing codes to a lock)
Webhook	Incoming events received from the device provider (e.g., Seam, SmartThings)
Lifecycle	Device added, removed, or renamed
Auth	Authentication events with the device provider (e.g., credential refresh)

Note

For security, lock codes are not displayed in activity log details. To check which code was used to open a lock, look at the Access event — it shows the code type (User, Reservation, or Backup) without revealing the actual code.

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Pagination

The activity feed shows 20 entries per page. Use the Previous and Next buttons at the bottom to navigate between pages.

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Related articles

• Device Integration & Setup — connect your smart devices to SuiteOp
• Integration Activity Logs — view activity across an entire integration account
• Device FAQs — common device management questions