Managing Tasks

The Tasks tab lets you manage your team’s work on the go. You can browse tasks across your organization, filter by status or priority, create new tasks, and update progress — all from your phone.

Browsing Tasks

Open the Tasks tab from the bottom navigation bar. You can switch between three views using the scope buttons at the top:

All tasks — every task in your organization
My tasks — tasks assigned to you or where you are a collaborator
By department — tasks grouped under collapsible department sections with task counts

The task list supports pull-to-refresh to get the latest data.

Filtering

Tap the filter icon to open the filter sheet. You can filter by:

Status — Not Started, In Progress, Completed, Cancelled
Priority — Low, Medium, High, Critical
Department — any department in your organization

Active filters appear as removable chips below the scope buttons. Tap the X on a chip to remove that filter.

Task Cards

Each task in the list shows:

Priority icon — color-coded by level
Task name
Property name
Status badge
Due date — shown in red if the task is overdue
Assignee name (if assigned)

Tap a task card to open its detail screen.

Creating a Task

If you have permission to create tasks, a floating + button appears at the bottom-right corner of the Tasks tab.

Tap the + button

The task creation form opens.
Enter a task name

Type a descriptive name for the task. This field is required.
Select a property

Tap Property to open a picker and choose which property this task belongs to. This field is required.
Select a department

Tap Department to choose the responsible department. Departments are shown with their color indicators. If you started the task from a property’s maintenance status, the first matching department is pre-selected for you — you can still change it before saving.
Set optional fields
- Due date — tap to set a deadline
- Priority — defaults to Medium; tap to change (Low, Medium, High, Critical)
- Mark as issue — toggle on if this task represents a maintenance issue
Tap Create

The task is created and synced to the server. You’ll be taken back to the task list.

Task Detail Screen

Tap any task to see its full details. The detail screen includes:

Status badge — tap to change the task’s status (Not Started, In Progress, Completed, Cancelled)
Property — tap to navigate to the property detail screen
Department — with color indicator
Assignee — with avatar; tap to view their profile
Due date — highlighted in red if overdue
Priority — with icon
Description — if one was provided
Blocking badge — shown if the task is marked as blocking
Linked reservation — shown if the task is tied to a guest stay

Sub-screens

The task detail screen provides access to five sub-screens, each with a badge showing the item count:

Requirements — the requirements view groups items by section, with filter chips (All, Open, Done) at the top showing live counts so you can quickly jump to what’s left. Each group is labeled with its type — Checklist, Photo, Count, Note, Y/N, Choose, Pick one, Rate, or SuiteScan — alongside a status badge such as N to do or captured/required for photo groups. Once a group is fully answered it collapses into a green Done strip showing the answer summary; tap it to re-expand and edit. When every group in a section is complete you’ll see a section-complete banner with the option to revisit any strip or move on. A Complete Task button appears once all required items (including any pending photo uploads) are done.
Comments — a threaded discussion with timestamps and user avatars. Type a message and tap the send button to add a comment.
Costs — a list of cost entries with descriptions, types, and currency amounts. Tap + to add a new cost with a description, amount, and category (Material, Expense, or Other). To remove a cost, long-press the row and confirm — the entry is deleted and the change syncs to the server.
Attachments — a grid of every photo captured across the task’s requirements, each tile labeled with the requirement it came from. Tap a photo to open a full-screen viewer; tap the background to close. Photos appear here automatically once their upload finishes.
History — a chronological activity log showing events like task creation, status updates, assignment changes, date changes, comments, photo uploads, and cost additions. Use the filter chips at the top — All, Comments, Status, Edits, Items — to narrow the timeline to one kind of event.

Completing a Task Section by Section

When you work through a task’s Requirements, you complete one section at a time. As you go, two features help you do the work accurately and flag anything that needs attention.

Reference photos

If the property elements you’re working on have reference photos attached (for example, “this is how the bed should look made”), a read-only Reference strip appears at the top of the section. Tap any thumbnail to open it full-screen as a visual guide. Sections without reference photos simply don’t show the strip.

Notes on an element

You can leave a note on a specific element — handy for flagging something a teammate should know without changing the task itself. When an element has notes, a count badge appears next to it. Tap the badge to open the comment thread scoped to that element and read or add notes.

Reporting an Issue

If you spot a problem while working — something broken, missing, or needing follow-up — you can report it as a new issue without leaving your current task.

Open Report an issue

Use the Report an issue action available from the task and from the property context.
Describe the issue

Enter a short description of the problem.
Set the severity

Choose a severity — Low, Medium, High, or Urgent — so the right people are alerted with the right priority.
Add photos (optional)

Capture or attach photos to show the problem. Photos upload in the background and attach directly to the new issue.
Submit

A new task is created for the issue and routed to the responsible department, so it’s tracked and assigned just like any other task.

Changing Task Status

You can update a task’s status from the detail screen:

Tap the status badge at the top of the task detail
A bottom sheet appears with all available statuses
Select the new status — the change is saved and synced immediately

Assigning and Reassigning

Tap the assignee to open the picker. Your own name is pinned to the top of the list with a (me) label so self-assigning is one tap away; Unassigned stays at the very top if you need to clear the assignee.

Home Dashboard — see your tasks due today
Property Details — view tasks linked to a property
Reservations — see tasks linked to a reservation