How to Integrate Zapier to SuiteOp

Zapier lets you connect SuiteOp to thousands of other apps so you can automate repetitive work without writing code. Once connected, SuiteOp sends real-time data to Zapier whenever specific events happen — like a new reservation, a guest completing verification, or a task being created. From there, Zapier can push that data to any app in its ecosystem.

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What You Can Automate

SuiteOp supports the following Zapier trigger types:

• New Reservation — fires when a reservation is created or imported
• Guest Status Change — fires when a guest’s verification status updates
• Upsell Status Update — fires when a guest purchases, cancels, or completes an upsell
• Review Action — fires when a guest review is submitted or updated
• Guest Verification — fires when identity checks, agreements, or background checks complete
• Task Opportunity — fires when a new task opportunity is detected by AI

Note

SuiteOp’s Zapier integration is a private app. You will receive an invite link during setup to add it to your Zapier account. It works the same as any Zapier app once installed.

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Prerequisites

Before you begin, make sure you have:

• A Zapier account (free or paid)
• Admin or Owner role in SuiteOp

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Connecting Zapier

1. Open the Integrations page

   Navigate to Integrations in the sidebar. Find Zapier under the Automation category and click on it.

   1. Integrations
   2. Zapier

2. Create a Zapier account

   Click Connect and enter a display name for this connection (e.g., “Marketing Automations” or “Ops Team Zapier”).

3. Save your credentials

   SuiteOp generates two values you will need in Zapier:

   • Organization ID — identifies your SuiteOp organization
   • API Key — authenticates requests from Zapier

   Copy both values or click Download Credentials to save them as a JSON file. Store them securely — the API key is shown only once.

   Caution

   Treat the API key like a password. Do not share it publicly. If you lose it, you can view your credentials again from the Zapier account detail page in SuiteOp.

4. Install the SuiteOp Zapier app

   Click the Install SuiteOp Zapier App button to open the Zapier invite page. Accept the invitation to add SuiteOp to your Zapier account.

5. Authenticate in Zapier

   When creating your first Zap with SuiteOp, Zapier will prompt you to enter your Organization ID and API Key. Paste the values you copied in the previous step.

   Your Zapier account is now connected. You can start building Zaps using SuiteOp triggers.

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Managing Your Zapier Triggers

Once your Zaps are running, SuiteOp tracks all registered triggers on the Zapier account detail page.

1. Integrations
2. Zapier
3. Account Detail

Viewing triggers

The Triggers table shows all active Zapier webhooks registered against your account. Each row displays:

• Name — a label you can rename by clicking the pencil icon
• Type — the trigger event category (e.g., new_reservation, guest_status_change)
• Created — when the trigger was registered
• Webhook URL — the Zapier endpoint receiving data

You can search triggers by name, type, or URL using the search bar above the table. Click any column header to sort.

Testing triggers

Click the play button next to any trigger to send a test payload to Zapier. A success or failure toast will confirm whether Zapier received the data. This is useful for debugging Zaps that are not firing as expected.

Viewing credentials

If you need your Organization ID or API Key again, click View Credentials on the account card. You can copy individual values or download them as JSON.

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Building Your First Zap

Here are a few common automation ideas to get started:

Trigger	Example Zap
New Reservation	Add guest info to a Google Sheet for tracking
Guest Verification	Send a Slack notification when a guest passes ID check
Upsell Status Update	Create a row in Airtable when a guest purchases an upsell
Task Opportunity	Post to a Slack channel when AI detects a new task opportunity

To build a Zap:

1. Go to zapier.com/app/zaps and click Create Zap
2. Choose SuiteOp as the trigger app
3. Select your trigger event (e.g., New Reservation)
4. Connect your SuiteOp account using the credentials from setup
5. Configure your action app (e.g., Google Sheets, Slack, email)
6. Test and turn on the Zap

Note

You can also click Manage in Zapier on the Zapier account page in SuiteOp to jump directly to your Zaps.

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Troubleshooting

Triggers are not appearing in SuiteOp

Triggers are registered when you create and enable a Zap in Zapier. If no triggers appear, make sure your Zap is turned on in Zapier.

Test trigger fails

• Verify the Zap is active and not paused in Zapier
• Check that the webhook URL has not expired (recreate the Zap if needed)
• Confirm your API key is still valid on the account detail page

Account shows “Awaiting Setup”

This means you created the connection in SuiteOp but have not yet installed the SuiteOp app in Zapier or authenticated. Click Resume Setup to view your credentials and complete the Zapier-side configuration.

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Related Articles

• Workflow Automations — automate actions directly within SuiteOp
• Slack Integration — send notifications to Slack channels
• Stripe Integration — manage payments and billing