How to Integrate Slack to SuiteOp

Learn how to integrate Slack with SuiteOp to receive important operations notifications and alerts, and interact with Honey AI directly from your Slack channels via @mentions. Connect one or more Slack workspaces, sync your channels, route each notification category to the channel of your choice, and enable @mention support for Honey.

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Connect your Slack account

1. Go to Settings > Integrations and select Slack from the list.

2. Click Connect Slack Account. You will be redirected to Slack’s authorization page.

3. Sign in to your Slack workspace and authorize SuiteOp to access your channels.

4. After authorizing, you are returned to SuiteOp. Your connected workspace name and status appear on the Slack integration page.

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Sync channels

Before you can route notifications, SuiteOp needs to know which channels exist in your Slack workspace.

• On the Slack integration page, click Sync Channels. SuiteOp fetches the current list of public and private channels from your workspace.

• The channel count and last-synced timestamp update automatically once the sync completes.

Tip

If you create new channels in Slack, come back and click Sync Channels again so SuiteOp picks them up. A warning appears if your channel list is more than 7 days old.

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Configure notification routing

Notification routing lets you send each category of SuiteOp event to a specific Slack channel.

1. On the Slack integration page, click Configure Notification Routing. A side panel opens with a list of all notification categories.

2. For each category, click the channel selector to open a searchable dropdown. Type to filter, then select the channel you want to receive those notifications.

3. Categories with an assigned channel show a green status dot. Unconfigured categories show a gray dot and read “Not configured.”

4. Optionally, adjust the Last-Minute Reservation Threshold at the bottom of the panel. This controls how many hours before check-in a reservation is considered “last-minute” (default: 24 hours, range: 1–168 hours).

5. Click Save to apply your routing configuration.

The panel footer shows how many of your categories are routed (for example, “5 of 9 categories routed”).

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Notification categories

SuiteOp organizes notifications into nine categories. You can assign each one to the same channel or to different channels.

• Noise Alerts — Noise threshold exceeded on monitored devices (noise sensors).

• Device Operations — Device offline, low battery, reconnection, or code push failures on smart locks and other devices.

• Check-In — Guest check-in events, whether via smart lock code entry, guest portal self-check-in, or manual check-in from the reservation panel.

• Check-Out — Guest check-out events, including guest portal self-check-out or manual check-out.

• Upsell Activity — Upsell purchases and requests. Click-through and postcard-type upsells do not trigger this notification.

• Guest Portal — Guest portal submissions, support tickets, and verification events.

• Reviews — Negative reviews (4 stars or below) received through the check-out survey or OTA reviews, including an AI-generated summary when available.

• Reservations — New and last-minute reservations. Reservations within the last-minute threshold (see above) are flagged.

• Custom — Messages triggered by custom workflow automations. Use this category for any notification that does not fit the built-in types.

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Add more than one Slack account

To connect additional Slack workspaces, head to the Slack integration page and click Connect Slack Account again to authorize another workspace.

Note

Only the Default Slack account receives default notifications. Other accounts can be used via workflow automations. To mark an account as default, click Set as Default on the account card.

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Enable @mention for Honey AI

Once your Slack workspace is connected, you can let your team interact with Honey AI by @mentioning the SuiteOp bot directly in Slack channels. Honey responds in-thread with the same capabilities as the web dashboard — answer questions, create tasks, check devices, and more.

1. On the Slack integration page, click Enable @Mention in Channels. A dialog opens with a searchable list of your workspace channels.

2. Select the channels where you want to enable @mentions. Public channels can be joined automatically. Private channels require you to manually invite the bot in Slack with /invite @SuiteOp.

3. Click Save Channel Changes. The bot joins the selected channels and posts a brief introduction message in each one.

After enabling, any team member in those channels can type @SuiteOp followed by a question or request. Honey replies in a thread so it does not clutter the channel.

Tip

Your Slack account is automatically linked to your SuiteOp account if the email addresses match. If they do not match, Honey will send you a verification link the first time you @mention it.

For a full guide on what you can do with Honey in Slack — including approval workflows, thread conversations, and tips — see Using Honey AI in Slack.

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Related articles

• Using Honey AI in Slack — Full guide on interacting with Honey via Slack @mentions.
• Workflow Automations — Set up triggers that send custom Slack messages.
• Managing Devices — Learn about the devices that generate device operation notifications.
• Upsells & Fees — Configure upsells that trigger upsell activity notifications.