Getting Started with Honey
Honey is your AI-powered assistant inside SuiteOp. You can ask it questions, request operational summaries, create tasks, check device statuses, and more — all by typing (or speaking) in plain language. This guide walks you through opening Honey, starting your first conversation, and understanding how it responds.
Three Ways to Access Honey
Section titled “Three Ways to Access Honey”Honey is available in three places. The sidebar chat and full-page Ask share the same conversation history. Slack conversations are separate threads tied to your Slack channels.
Sidebar Chat
Section titled “Sidebar Chat”Press Cmd+J (Mac) or Ctrl+J (Windows/Linux) from any page in the dashboard to slide open the Honey chat panel on the right side of the screen. This is ideal for quick questions while you continue working.
- The panel is resizable — drag the left edge to make it wider or narrower (between 320px and 600px).
- Your preferred width is remembered between sessions.
- Press Cmd+J again or click the X button to close the panel.
Full-Page Ask
Section titled “Full-Page Ask”Click Honey in the left sidebar navigation, or go directly to the /ask page. This opens a dedicated full-screen conversation view with:
- A larger message area for longer conversations
- An animated orbital visualization showing available AI agents
- Conversation starters to help you get going
- Keyboard shortcuts for power users
Slack @Mention
Section titled “Slack @Mention”If your organization has connected Slack and enabled @mentions, you can type @SuiteOp in any enabled Slack channel to start a conversation with Honey. Honey replies in a thread, and you can continue the conversation there. For full details on setup and usage, see Using Honey AI in Slack.
Starting a Conversation
Section titled “Starting a Conversation”When you first open Honey, you will see a greeting and four conversation starters to help you begin:
- What tasks need attention today? — Get a summary of overdue or upcoming tasks
- Show me device alerts across all properties — Check for any device issues
- Create a maintenance task — Start creating a task through conversation
- What’s happening at my properties? — Get a general operational overview
Click any starter to send it as your first message, or type your own question in the input field and press Enter.
How Honey Responds
Section titled “How Honey Responds”Honey processes your request and may take several steps behind the scenes — searching your data, looking up properties, or preparing an action. You will see a thinking indicator while it works (e.g., “Searching tasks…”, “Loading property details…”).
Rich Result Cards
Section titled “Rich Result Cards”When Honey returns data, it displays results as cards rather than plain text. For example:
- Task cards show the task title, assignee, due date, and status
- Property cards show the property name, bed/bath count, and device status
- Reservation cards show guest name, dates, and check-in status
- Device cards show device name, online/offline status, and battery level
If there are more than three results, Honey collapses the list and shows a “Show more” button so your conversation stays readable.
Agent Routing
Section titled “Agent Routing”Honey automatically routes your requests to the best available AI Agent for the job. If you have specialized agents configured (for example, a maintenance agent or a guest-services agent), Honey will hand off the conversation to the right one. You will see a brief transition animation when this happens.
On the full-page Ask view, you can also manually select an agent by clicking the agent selector button in the bottom-right corner of the input area.
Tool Approvals
Section titled “Tool Approvals”When Honey needs to take an action that modifies data — such as creating a task, updating a reservation, or adjusting a thermostat — it will ask for your approval before proceeding.
Approval cards appear at the bottom of the message and show:
- The action being proposed (e.g., “Create task”)
- The parameters it will use
- Two buttons: Approve or Reject
Click Approve to let Honey execute the action, or Reject to cancel. This ensures Honey never makes changes without your explicit confirmation.
Debug Mode
Section titled “Debug Mode”If you want to see exactly what Honey is doing under the hood — which tools it calls, what data it sends and receives — click the bug icon in the chat toolbar to toggle debug mode. This is useful for troubleshooting or understanding how Honey arrives at its answers.
Keyboard Shortcuts
Section titled “Keyboard Shortcuts”Full-Page Ask
Section titled “Full-Page Ask”| Shortcut | Action |
|---|---|
| Space (hold) | Start voice recording |
| / | Focus the message input |
| H | Toggle conversation history panel |
| N | Start a new conversation |
| Esc | Close history panel or unfocus input |
Sidebar Chat
Section titled “Sidebar Chat”| Shortcut | Action |
|---|---|
| Cmd+J / Ctrl+J | Open or close the chat panel |
Next Steps
Section titled “Next Steps”- Use voice input to talk to Honey instead of typing
- Learn the slash commands for quick actions
- Manage your conversation history and export chats
- Use Honey in Slack via @mentions in your team channels
- Set up AI Agents that Honey can route requests to