Using Honey AI in Slack

You can talk to Honey AI directly from Slack by @mentioning the SuiteOp bot in any channel where it has been enabled. Honey responds in a thread with the same capabilities as the web dashboard — answering questions about your properties, creating tasks, checking device statuses, and more.

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Prerequisites

Before you can use Honey in Slack, your organization must have:

• A Slack workspace connected to SuiteOp — see How to Integrate Slack to SuiteOp
• @mention enabled in at least one channel — an admin can set this up from the Slack integration settings

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How It Works

1. In any Slack channel where the SuiteOp bot is active, type @SuiteOp followed by your message. For example: @SuiteOp what tasks are overdue today?

2. Honey processes your request and replies in a thread attached to your message. This keeps the channel clean while giving you a full conversation.

3. Continue the conversation by replying in the same thread. Honey maintains context throughout the thread — you can ask follow-up questions, refine results, or request additional actions without repeating yourself.

Tip

You do not need to @mention the bot in every reply within a thread. Once Honey is part of a thread, it reads and responds to all messages in that thread automatically.

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Account Linking

Honey needs to know which SuiteOp user you are so it can access your properties, respect your permissions, and log actions under your account.

Automatic Linking

If the email address on your Slack profile matches your SuiteOp account email, Honey links your accounts automatically the first time you @mention it. No action is required on your part.

Verification Link

If your emails do not match, Honey sends you a verification link in a direct message. Click the link to confirm your SuiteOp identity. This is a one-time step — once verified, Honey recognizes you in all future interactions.

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Approving Actions

When Honey needs to take an action that modifies data — such as creating a task, updating a reservation, or adjusting a thermostat — it posts an approval card in the thread instead of executing immediately.

The approval card shows:

• The action being proposed (for example, “Create task”)
• The parameters Honey will use
• Two buttons: Approve and Reject

Click Approve to let Honey execute the action, or Reject to cancel. This is the same approval flow as the web dashboard — Honey never makes changes without your explicit confirmation.

Note

Only the person who started the conversation can approve or reject actions in that thread. This prevents other team members from accidentally approving changes on your behalf.

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What You Can Do

Everything you can ask Honey on the web dashboard works in Slack. Common examples include:

• Check on operations — “What’s happening at my properties today?”
• Search tasks — “Show me overdue tasks for the downtown property”
• Create tasks — “Create a maintenance task to fix the AC in unit 204”
• Check devices — “Are any devices offline right now?”
• Review reservations — “Who’s checking in tomorrow?”
• Get summaries — “Give me a daily operations summary”

Honey routes your requests to the appropriate AI Agent automatically, just as it does on the web.

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Tips for Using Honey in Slack

• Be specific. Include property names, dates, or task details in your message for faster, more accurate responses. For example, “Create a cleaning task for Beach House due tomorrow at 3pm” works better than “Create a task.”

• Use threads for multi-step workflows. If you need to create a task and then assign it, keep the conversation going in the same thread rather than starting a new @mention.

• Check the approval card carefully. Before clicking Approve, review the parameters to make sure Honey understood your request correctly. You can reply with a correction if something looks off, and Honey will revise the action.

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Enabling @Mentions in Channels (Admin)

If you are an admin and need to set up which channels support @mentions:

1. Go to Settings > Integrations and select Slack.

2. Click Enable @Mention in Channels. A dialog opens with a searchable list of your workspace channels.

3. Select the channels where you want the bot to be active. Public channels are joined automatically. Private channels require a manual /invite @SuiteOp in Slack.

4. Click Save Channel Changes. The bot joins the selected channels and introduces itself.

1. Settings
2. Integrations
3. Slack
4. Enable @Mention in Channels

Caution

You need the Manage Integrations permission to enable or disable @mention channels. Contact your organization admin if you do not see the option.

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Troubleshooting

Issue	Solution
Bot does not respond to @mention	Verify the bot is enabled in that channel. Check the Slack integration page in SuiteOp to see active channels.
”I don’t recognize your account”	Your Slack email does not match your SuiteOp email. Check your direct messages for a verification link from the bot.
Approval buttons do not appear	The action may be read-only (like searching tasks), which does not require approval. Only write operations show approval cards.
Bot responds slowly	Honey is processing your request through AI. Complex queries or large datasets may take a few seconds longer.
Bot is not in a private channel	Private channels require a manual invite. Type /invite @SuiteOp inside the private channel in Slack.

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Related

• Getting Started with Honey — Overview of Honey on the web dashboard
• How to Integrate Slack to SuiteOp — Connect your Slack workspace and configure notifications
• AI Agents — Learn about the specialized agents that Honey routes requests to