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Identity Check

The identity check step asks guests to photograph their government-issued ID and take a selfie. SuiteOp’s AI compares the two, extracts the document details (name, date of birth, ID number), and flags anything that doesn’t match the reservation for your review.

Adding an identity check step

Section titled “Adding an identity check step”

  1. Create the step

    • Click Add New and choose Identity Check
    • Give it a nickname (only visible to your team)
    • Set the sort order to control where it appears in the guest’s verification flow

  2. Configure options

    • Require photo ID — On by default. Guests must upload a photo of their ID.
    • Allow manual ID upload — Off by default. When enabled, guests can upload a saved photo instead of using their camera.
    • Enable sex offender screening — Off by default. When enabled, SuiteOp automatically checks the guest against sex offender registries after their identity is verified. See Sex Offender Screening for details.

  3. Set source rules (optional)

    • Length of stay — Only require identity checks for stays longer or shorter than a set number of days
    • Booking sources — Include or exclude specific sources (Airbnb, Booking.com, Vrbo, etc.)
    • Returning guests — Toggle to skip the step for guests who have stayed before

  4. Assign and activate

    • Assign the step to one or more portals, properties, or property groups
    • Toggle the step to Active so guests can see it

What guests see

Section titled “What guests see”

When a guest reaches the identity check step in their pre-check-in flow, they go through the following screens:

  1. Consent — A brief explanation of what the identity check involves and a checkbox to agree. On desktop, guests can scan a QR code to continue on their phone (for easier camera access).
  2. ID type — The guest selects their document type: Passport, Driver’s License, or Identification Card. Capture tips are shown (good lighting, clear edges, legible text).
  3. ID photos — The guest photographs the front of their ID. For driver’s licenses and ID cards, the back is also required.
  4. Selfie — The guest takes a front-facing selfie. A preview with a retake option is available.
  5. Processing — SuiteOp’s AI analyzes the images, extracts document data, and compares the selfie to the ID photo.
  6. Result — The guest sees one of three outcomes:
    • Passed — Verification is complete
    • Manual Review — The check flagged something and your team will review it
    • Failed — The check did not pass (the guest can retry)

Reviewing identity check results

Section titled “Reviewing identity check results”

Open a guest’s reservation and scroll to the verification section. Click on the Identity Check step to see:

  • ID images — Front, back (if applicable), and selfie photos the guest submitted
  • Extracted data — Name, date of birth, and ID number pulled from the document
  • Document validation — Whether the ID appears authentic
  • Risk score — An overall confidence rating
  • Outcome — Passed, Failed, or Manual Review

If the outcome is Manual Review, compare the ID photo with the selfie and check that the extracted name matches the reservation. You can then approve or decline the guest from the reservation panel.

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