How do guests access check-out instructions in SuiteOp?
SuiteOp provides an efficient and streamlined way for guests to access both check-in and check-out instructions directly through the SuiteOp portal. Below are the key aspects of how check-out instructions can be accessed and how messaging is handled:
Accessing Check-Out Instructions
Section titled “Accessing Check-Out Instructions”Guests can view their check-out instructions directly within the SuiteOp portal. On the day of check-out, the instructions are prominently displayed through:
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A banner at the top of the SuiteOp portal.
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A button on the home screen linking directly to the check-out details.
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Directly send a guest check-out instructions by adding
?tab=checkoutto the end of your portal link in PMS messaging.
Additionally, guests can manually navigate to their check-out instructions by selecting Get access > Check-out instructions. This ensures flexibility and easy access at all times.
Messaging and Notifications
Section titled “Messaging and Notifications”SuiteOp does not send direct messages, such as emails or SMS, to guests regarding check-out. Instead, any guest messaging is managed through your Property Management System (PMS). Guests are directed to use the SuiteOp portal interface for all their check-in and check-out needs. This separation ensures clarity between the platform’s capabilities and property-specific communication methods. By centralizing check-out instructions within the SuiteOp portal, guests are provided with an intuitive and accessible solution for their stay-related needs while allowing properties to maintain control over direct communications.