SuiteOp Sign (E-Signatures)

SuiteOp Sign is the built-in electronic signature integration powered by Documenso. Once connected, you can manage signing templates, send documents to guests for signature, and track signing status directly from the SuiteOp dashboard.

Connecting your SuiteOp Sign account

Open the Integrations page

Navigate to Integrations in the sidebar. Find SuiteOp Sign under the Operations category.
Add an account

Click the SuiteOp Sign card, then click Add Account.
Enter your claim code

You will be prompted to enter your Claim Code. This code is provided by the SuiteOp team when your organization is provisioned for e-signatures.

If you do not have a claim code, contact SuiteOp support to get one issued for your organization.
Complete the connection

After entering your claim code, SuiteOp will verify the code and connect your account. Templates are automatically synced once the account is connected.

Your SuiteOp Sign account appears in the account list with an Active status. Templates begin syncing automatically.

Managing your account

After connecting, click your account in the list to open the account detail page. This page is divided into several sections.

Account info

The Account Info card shows:

Account ID — Your external account identifier
Status — Current connection status (Active, Pending, Error, etc.)
Last Synced — When templates were last synced from SuiteOp Sign
Connected — When the account was first linked

Syncing templates

Templates from your SuiteOp Sign account are synced automatically when you first connect. To manually re-sync:

Click the Sync Templates button in the Sync Actions card
The button shows a spinning icon while syncing is in progress
Once complete, the Templates section updates with the latest templates

Webhooks

SuiteOp automatically configures webhooks when your account is connected. Webhooks deliver real-time notifications when documents are signed, completed, or updated.

The Webhooks card shows:

Webhook URL — The endpoint receiving events from SuiteOp Sign
Subscribed events — Badges showing which event types are active (e.g., document.signed, template.created)

If webhooks stop working, click the Re-subscribe button to re-establish the connection.

Templates

The Templates section lists all signing templates synced from your SuiteOp Sign account. Each template shows:

Template name — Click the pencil icon to rename a template within SuiteOp
Signers — Number of signer roles defined on the template
CC recipients — Number of CC roles (if any)
Fields — Number of form fields on the template

Using e-signatures in guest verification

Once your SuiteOp Sign account is connected and templates are synced, you can add an e-signature step to your guest verification flow. This lets you require guests to sign rental agreements, waivers, or other documents as part of the check-in process.

For setup instructions, see Setting Up Guest Verification.

Troubleshooting

Templates are not appearing after sync

Verify your account status shows Active on the account detail page
Click Sync Templates to manually trigger a sync
If the issue persists, try clicking Re-subscribe on the webhooks card, then sync again

Webhook events are not being received

Check the Webhooks card on the account detail page
If no webhook is configured, click Re-subscribe to create one
Ensure your SuiteOp Sign account is active and not expired

Account shows an error status

If your account status shows Error or Needs Reconnection, the claim code may have expired or been revoked. Contact SuiteOp support for a new claim code and reconnect your account.

Complex Agreements with DocuSign — Alternative e-signature provider using DocuSign
Setting Up Guest Verification — Configure verification steps including e-signatures
Integrations — Browse all available integrations