Guest Portal Layout & Features
The guest portal is the self-service hub where your guests access everything they need for their stay — from check-in steps and access codes to WiFi details, house rules, and upsells. This article covers the portal’s layout and the key features guests interact with.
Reservations hub
Section titled “Reservations hub”When a guest verifies their identity (using their confirmation code and last name), they land on the Reservations Hub — a central page that lists all of their reservations. The hub organizes reservations into three tabs:
- Upcoming — Reservations with a check-in date in the future
- Active — Reservations where the guest is currently staying (between check-in and check-out)
- Past — Completed or cancelled reservations
Each reservation card displays the property name, check-in and check-out dates, and confirmation code. Tapping a reservation card opens the reservation-specific portal with all the details for that stay.
If a guest has active reservations but no upcoming ones, the hub automatically switches to the Active tab.
If a guest’s access to a reservation has expired, tapping the reservation card will prompt them to re-verify.
Home page
Section titled “Home page”When a guest selects a reservation from the hub, they land on the Home page for that specific stay. The home page is organized into several sections:
Hero card
Section titled “Hero card”At the top of the page, guests see a branded hero card that displays:
- Your property’s brand logo and colors (including custom fonts — see Set Up Your Brands)
- A time-aware greeting (“Good morning,” “Good afternoon,” or “Good evening”)
- The property name, nickname badge, and address
- Check-in and check-out dates for their reservation
The hero card uses a background image from your property settings. If no image is set, a gradient with your brand’s primary color is displayed instead.
Navigation grid
Section titled “Navigation grid”Below the hero card, four navigation tiles give guests quick access to the main portal sections:
- Your Stay — Check-in steps, WiFi details, and property information
- Your Rental — House manuals, house rules, and property guides
- Get Access — Access codes and check-in instructions (available after verification)
- Local Guide — Nearby events and points of interest
Check-in progress
Section titled “Check-in progress”If the guest has not completed all check-in steps, a progress indicator shows how many steps are completed out of the total. Tapping this section takes the guest to the check-in flow.
Upsells
Section titled “Upsells”Available upsells are displayed in categorized sections below the main content. Guests can browse and purchase upsells (such as early check-in, late checkout, or local experiences) directly from the portal.
Quick access shortcuts
Section titled “Quick access shortcuts”A configurable row of quick access shortcuts appears on the home page, giving guests one-tap access to common services. These can include links to ride-sharing, parking, baby gear rental, issue reporting, and more.
Quick access shortcuts are configured per property or portal template. Contact your SuiteOp administrator to customize which shortcuts appear.
Branded footer
Section titled “Branded footer”The portal footer displays your white logo, social media links (Facebook, Instagram, LinkedIn), and support contact information so guests can easily reach out for help. Footer colors are controlled by your brand’s footer color setting.
Check-in flow
Section titled “Check-in flow”The check-in flow guides guests through all required verification steps before they can access property details and codes. Steps may include:
- Your Details — Guest provides personal information
- Identity Check — Guest uploads an ID document and selfie
- Rental Agreement — Guest reviews and signs the rental agreement
- Security Deposit — Guest authorizes or pays a security deposit
- Authority Reporting — Guest registration data is submitted to local authorities (see Authority Reporting with GuestAdmin)
- Additional Questions — Custom questions configured by the property manager
Each step shows its current status (pending, in progress, completed, or waived). Once all required steps are completed, the guest’s verification status changes to Verified and they can access full property details.
Access page
Section titled “Access page”After completing check-in, guests can view their property access information on the Access page:
- Smart lock codes — Door codes for smart lock-enabled properties
- Check-in instructions — Detailed instructions provided by the property manager, rendered with rich HTML formatting
- Amenities — A list of property amenities available during the stay
- Property description — Overview of the property and its features
Check-in review
Section titled “Check-in review”After a guest successfully checks in, they may be prompted to leave a quick review of their experience. The review includes:
- Experience rating — A 1-to-5 star rating for the overall check-in experience
- Cleanliness rating — A 1-to-5 star rating for property cleanliness
- Comments — An optional text field for additional feedback
Reviews help property managers monitor guest satisfaction and identify areas for improvement.
Mobile experience
Section titled “Mobile experience”The guest portal is fully responsive and optimized for mobile devices. Key mobile considerations:
- All pages are constrained to a maximum width of 800px for readability
- Content scrolls smoothly with no horizontal overflow
- Quick-action buttons and shortcuts are touch-friendly
- The portal works on all modern mobile browsers
Related articles
Section titled “Related articles”- Setting Up the Guest Portal — Configure brands, templates, and portal content
- Sharing the Guest Portal — Share portal links with your guests
- Check-Out Instructions — How guests access check-out details
- Guest Verification — Configure and manage verification steps