Sensor Alerts
When a connected sensor crosses one of its thresholds — a party pushes noise past the limit, a room gets too cold, or a device drops offline — SuiteOp opens an alert. The Alerts page gives your team one place to watch live sensor events across every property, dig into the reading history, and mark issues resolved once they’re handled.
What triggers an alert
Section titled “What triggers an alert”Alerts are generated automatically from the readings reported by your connected monitoring sensors (such as Netatmo). SuiteOp opens an alert the first time a sensor crosses the threshold you’ve configured for that device, and keeps a single active alert per device and type until the readings return to normal.
The following alert types are supported:
| Type | What it means |
|---|---|
| Noise | Sound level crossed the configured decibel limit |
| Temperature | Reading moved outside the allowed temperature range |
| Humidity | Humidity moved outside the allowed range |
| CO₂ | Carbon-dioxide concentration crossed the limit |
| Air quality | Overall air-quality index crossed the limit |
| Disconnected | The device stopped reporting and appears offline |
| Low battery | A battery-powered sensor is running low |
How alerts behave
Section titled “How alerts behave”- One active alert per sensor. While a condition persists, SuiteOp extends the existing alert rather than opening duplicates.
- Escalation over time. The longer an alert stays unresolved, the higher it escalates — so a brief spike is treated differently from a sustained problem. The current Escalation tier is shown on the alert detail.
- Quiet hours are respected. If a property has quiet hours configured, notifications are suppressed inside that window (evaluated in the property’s local time zone), while the alert itself still appears on the dashboard.
- Automatic resolution. Once readings return to normal and stay there, SuiteOp automatically resolves the alert and stamps the resolved time. You can also resolve an alert manually.
Viewing alerts
Section titled “Viewing alerts”-
Open Alerts from the main navigation.
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The page lists every sensor event from the last 24 hours. Counter cards across the top show how many active alerts you have of each type (Noise, Temperature, Humidity, CO₂, Disconnected) and double as quick filters.
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Narrow the list with the Type, Property, and Status filters. Set Status to Active to focus on alerts that still need attention, or Resolved to review what’s already been handled.
Working an alert
Section titled “Working an alert”Select any row to open the Alert detail panel, where you can:
- See the affected device and property, the triggering reading, the current escalation tier, and how long the alert has been open.
- Review the reading history chart to see how the value moved before and during the alert.
- Jump to the guest currently in the unit with See reservation, so you can reach out when noise or occupancy is the issue.
- Export the alert detail to PDF (via your browser’s print dialog) for records or disputes.
- Click Mark resolved once the situation is handled. The alert moves to Resolved and records who closed it.
Device detail
Section titled “Device detail”Each device also has its own detail page, reachable from the Devices list. Open a device to see its recent reading history and any alerts tied to it — useful when you want to check a single sensor rather than scan the whole property.
Next, set the limits that drive temperature alerts in Thermostat Thresholds, or review past device behavior in Device Activity Logs.